Job Title: Duty Manager

Reporting to: Commercial Management 

Place of Work: The University of York Student Union venues, James College, Newton Way, York, YO10 5DD 

Contract: Fixed Term 

Pay: £14.33 per hour + £1.76 per hour holiday pay (12.07%)

Closing Date: Sunday 8th March 2026 at 9pm

Interview Location: The University of York Student's Union.

About the Role:

You will be supporting our commercial operation as a Duty Manager working across our 4 venues. We have 4 main venues on site, Courtyard, Glasshouse, Kitchen @ Alcuin, and Vanbrugh Arms. As Duty Manager, you will play a crucial part in leading the venue team to ensure that an outstanding level of customer service is provided at all times. You will support our commercial teams by leading as a duty manager in a positive and motivated manner.

Along with your exceptional customer service skills, a level head and a contagious can do attitude are essential skills to deliver a well led team in a vibrant and safe venue whilst adhering to licensing and food safety legislations at all times to deliver the best experience for our students.

This role would be ideal for a current Duty Manager or Front of House Managers or experienced team leader.

This is a fixed term full-time (35hrs/wk) position, due to start March 2026 as soon as references are complete. We offer a competitive hourly rate (which equal to £26,075 per annum) plus 12.07% holiday pay per hour. Join us and help shape the future of our Students' Union!

Working at York SU:

• A full time working week is 35 hours
• You get extensive access to discounts and benefits
• There are paid volunteering opportunities
• You have the chance to shape the student experience for the better

York SU is committed to equality of opportunity - we are an organisation who works very hard to ensure we appoint based on merit. We would particularly welcome applications from candidates with disabilities and/or from Black, Asian and minority ethnic backgrounds.

As a Disability Confident Committed Employer (LV1), we are proud to offer an interview to applicants who meet the minimum criteria** for the advertised position.

**It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. For example: in certain recruitment situations such as high number of applications, seasonal and high-peak times, we may have to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

If you are invited to interview with us we will share our interview questions in advance so you can feel a little more prepared. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as comfortable as possible.

If you have any further questions about the position, or if you have a requirement for adjustments that would make the application or interview process more accessible, please do not hesitate to contact us on [email protected].

Please note that products containing nuts, dairy, gluten and other potential allergies are served within our venues. We however aim to support a nut free environment within our student centre by encouraging staff not to bring nut based products to work.