Job Title: Helpdesk Assistant

Reporting to: Helpdesk Coordinator

Place of Work: The University of York Student Centre, James College, Newton Way, York, YO10 5DD 

Contract: Fixed Term until 5th June 2026

Hours of Work: 8 hours per week during term time, 0 hours per week out of term time

Salary: £12.60 per hour

Closing Date: Sunday 15th June at 5pm

Interview date: Week commencing 16th June 2025 

Here at The University of York Students Union, we have an exciting job opportunity to join our Helpdesk team as a Helpdesk Assistant.

About the Role:

As a York SU Helpdesk Assistant you will help to promote all that we have to offer students at University of York Student Union. You will help make Helpdesk an easily accessible place where students come for information, guidance and support. 

You might be the first Student Union staff member that our students meet and so it is essential that you are warm, approachable and committed to making a good impression. 

In this student centred role you will be responsible for showcasing all we have to offer at York SU. You will empower students with the knowledge to navigate the student union effectively and make the most of all the exciting opportunities available to them. Your infectious enthusiasm, approachable nature and knowledge of our services will give students the confidence to access the right services, information and support at the right time. 

You will also be responsible for a number of routine tasks that are essential to the smooth running of our Student Union Helpdesk with the support of our Helpdesk Coordinator.

Working at York SU:

At York SU we know that maintaining a great work life balance also improves our team's wellbeing, productivity and happiness, this is why we offer a range of contract sizes to fit around your studies and home life.

During your contract you will be able to update your availability at the start of their contract, and then over each holiday period (Christmas and Easter) to make sure work still fits around your lectures and studies.

Other benefits include:

• Staff Discounts within venues
• Free soft drinks on shift
• Access to enhanced student discounts (varies term to term)
• Free entry to official club nights in town
• Free 'plus one' access to on campus club nights
• Discounted or Free tickets to York SU organised events (e.g. Viking Raid and Summer Ball).

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. Whatever your background, religion, identity, relationship status if you're good at what you do and want to provide the best experience possible for, with and by our students then jump in with your whole self.

York SU is committed to equality of opportunity - we are an organisation who works very hard to ensure we appoint based on merit. We would particularly welcome applications from candidates with disabilities and/or from Black, Asian and minority ethnic backgrounds.

As a Disability Confident Employer, we are proud to offer an interview to applicants who meet the minimum criteria for the advertised position.

**It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. For example: in certain recruitment situations such as high number of applications, seasonal and high-peak times, we may have to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

If you are invited to interview with us we will share our interview questions in advance so you can feel a little more prepared. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as comfortable as possible.

If you have any further questions about the position, or if you have a requirement for adjustments that would make the application or interview process more accessible, please do not hesitate to contact us on [email protected].

Please note that products containing nuts, dairy, gluten and other potential allergies are served within our venues. We however aim to support a nut free environment within our student centre by encouraging staff not to bring nut based products to work.