Job Title: Helpdesk Assistant

Reporting to: Student Experience Development Coordinator

Place of Work: The University of York Student Union, James College, Newton Way, York, YO10 5DD 

Start date: 7th September 2026 until 4th June 2027 (there may also be the opportunity for further fixed term contracts over summer,vacation periods and assessment weeks)

You must also be available for up to 5 paid shadow and training sessions in May/June 2026. 

Hours of Work: 264 annualised contract hours (based on an average of 8 hours per week during semester weeks)

Salary: £13.45 per hour

Closing date: Monday 30th March 2026 at 10am. Due to the popularity of the role please be aware applications may close early if we receive a large amount of applications.

Interview details: at The University of York Student Union Helpdesk in person W/C 13th April

About the role:

As a Helpdesk Assistant, you'll create a welcoming and informative first impression for students, staff, and visitors. You will form part of the Helpdesk team and work collaboratively with your Helpdesk teammates and the wider York University Students’ Union staff team.

You'll be a champion for the Students' Union, promoting everything we offer and making the Helpdesk a hub for student information and support. You will provide students with the knowledge to navigate student life effectively and enable them to make the most of all the exciting opportunities available. Your infectious enthusiasm, approachable nature and knowledge of our services will give students the confidence to access the right services, information and support at the right time.

This is an on campus, office-based role, where your administration skills and confidence in using a computer will help ensure the department's smooth running.

Working at York SU:

At York SU we know that maintaining a great work life balance also improves our team's wellbeing, productivity and happiness, this is why we offer a range of contract sizes to fit around your studies and home life.

Benefits include:

• Staff Discounts within venues
• Free soft drinks on shift
• Access to enhanced student discounts (varies term to term)
• Free entry to official club nights in town
• Free 'plus one' access to on campus club nights
• Discounted or Free tickets to York SU organised events (e.g. Viking Raid and Summer Ball).

We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. Whatever your background, religion, identity, relationship status if you're good at what you do and want to provide the best experience possible for, with and by our students then jump in with your whole self.

York SU is committed to equality of opportunity - we are an organisation who works very hard to ensure we appoint based on merit. We would particularly welcome applications from candidates with disabilities and/or from Black, Asian and minority ethnic backgrounds.

As a Disability Confident Employer, we are proud to offer an interview to applicants who meet the minimum criteria for the advertised position.

If you have any further questions about the position, or if you have a requirement for adjustments that would make the application or interview process more accessible, please do not hesitate to contact us on [email protected].